Accessibility statement for Katch

This website is run by Suffolk County Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We use content guidelines set out on the Suffolk CC website.

Make your device easier to use

AbilityNet has advice on making your device easier to use if you have a disability.

This includes how to:

  • make text larger
  • magnify the screen
  • change fonts and colours
  • make your mouse pointer easier to see
  • using your keyboard instead of a mouse
  • making your device talk to you

You can translate this website to your preferred language by changing the settings in your browser (such as Internet Explorer, Chrome or Safari).

How accessible this website is

We know some parts of this website are not fully accessible:

  • the static Katch network map is not particularly easy to navigate for people with some disabilities, but we have also included a Google maps version
  • some images may contain text that you cannot read
  • you cannot skip to the main content when using a screen reader

What to do if you cannot access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

  • email customer.services@suffolk.gov.uk
  • call 0345 606 6067

We’ll consider your request and get back to you as soon as possible.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact us at: passenger.transport@suffolk.gov.uk.

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

We provide a text relay service for people who are D/deaf, hearing impaired or have a speech impediment.

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter.

Find out more about our interpreting and translation services, including how to contact us to make a request.

Technical information about this website’s accessibility

Suffolkonboard is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

How we tested this website

This website was last tested in September 2021 by Katch.

We used a combination of methods to test the accessibility of suffolk.gov.uk, including:

This statement was prepared on 8 September 2021. It was last updated on 8 September 2021